Pricing
Simple pricing for teams of all sizes
Priced per analyzed audio minute. Start with a pilot, scale to production.
3
tiers from pilot to enterprise
14-day
free trial on Starter and Growth
0
contracts required to start
Starter
$149
per month
Small teams piloting emotion detection
- Up to 10,000 audio minutes per month
- 3 dashboard seats
- REST API and webhook
- Email support
- 7-day emotion history
Most Popular
Growth
$499
per month
Growing contact center teams
- Up to 50,000 audio minutes per month
- 10 dashboard seats
- Real-time stream API
- Supervisor alert webhooks
- 90-day emotion history
- Priority email and Slack support
Enterprise
Custom
contact us for pricing
Large contact centers and CCaaS vendors
- Unlimited audio minutes
- Unlimited seats
- Dedicated onboarding
- SSO and audit logs
- SLA guarantee
- On-prem or private cloud option
Frequently asked questions
Everything you need to know before you start.
Overage minutes are billed at $0.018 per minute on Starter and $0.014 per minute on Growth. You will receive an in-app notification when you reach 80% of your monthly limit, so there are no surprises on your invoice. Enterprise accounts have no hard caps.
The 14-day free trial gives you full access to the plan you select, including API access, dashboard seats, and webhook configuration. No credit card required to start. At the end of the trial period, your account will pause and you can choose to subscribe or export your data.
Yes. Paying annually reduces your monthly effective rate to $119/mo on Starter and $399/mo on Growth, billed as a single upfront payment. Annual plans also receive priority support response times. Contact us to switch from monthly to annual billing at any time.
Yes. We offer an OEM/reseller licensing model for CCaaS vendors who want to embed Valence emotion intelligence directly into their platform. This is handled under the Enterprise tier with custom pricing based on volume and use case. Contact our sales team to discuss terms.
Audio is processed in-flight in US-East by default. Enterprise customers can request EU processing for compliance with data residency requirements under GDPR. Audio is never stored after analysis; only the resulting emotion event metadata is retained in our logs per your configured retention window.
Need a custom plan?
Large contact center deployments, CCaaS vendor integrations, and on-prem options are all handled under our Enterprise tier. We work with your procurement team to fit your budget and compliance requirements.